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Enquiry Management Software

 

Enquiry Management Software Development Company

Enquiry Management Software or EMS is a software solution to overcome the complications that many businesses face in keeping track of the enquiries or leads. The main problem that many companies face is in the enquiry registration and the follow-up process that gets missed or not responded due to lack of a good enquiry management system. This software works the same way as a Lead Management System.


The EMS has been developed after a lot of research and analysis to provide a solution and overcome all the issues and to make sure our client’s business runs smoothly and effectively and with good returns. It has been developed considering all the procedures and rules that need to be followed to keep track of all the enquiries and to avoid losing any business.

Manage your enquiries in three easy steps Enquiry --> Follow-up --> Closure

  Comprehensive Enquiry and Follow-up details  
Captures complete enquiry details such as contact information, source of enquiry, region and other demographic factors. Gives you complete trail of follow-ups done and the documents shared with the customers/prospects.  
 

  Respond quickly to customers  
Get Reminders for important timely follow-up with prospects/customer.  
 

  Effective team management  
Team creation lets you keep your self updated with enquiries,followups of your team members it also helps you plan and measure your teams performance.  
 

  Helping you with direct marketing  
Send SMS and Mail from EQMS to improve communication with your prospects and also keep them informed about offers or any other information by sending them email/sms.  
 

  Easy access to documents exchanged  
Attach documents exchanged with prospects such as quotation, performa invoice, brochure, MOM (Minutes of meeting) etc with every follow-up.  
 

  Manage Channel Sales  
Geographic Access helps you manage channels sales and let you access your data anywhere, anytime even while you are traveling.  
 

  In-Depth Reporting Capability  
The comprehensive reporting in EQMS lets you assess enquiries generated for the product, region etc.You can also analyze the sales trend, employee performance and so on. The reporting interface provides the flexibility to slice and dice the data as per your need and even allows you to build customized report into excel for further MIS and forecasting.  
 

  Easily Migrate your existing Data  
Easily migrate your existing data into EQMS via excel. EQMS supports predefined excel formats thus reducing the time taken for migration.  
 

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Features

  • Captures complete lead information such as contact details, source of enquiry, products enquired
  • Complete insight of follow-up
  • Receive timely Reminders for important follow-ups
  • Sales forecast
  • Region-wise lead details
  • Comprehensive customer details
  • Customer loyalty like track of repetitive business from a particular customer .
  • Know reasons for losing orders
  • A single place where all the data related to a lead is maintained
  • Maintain payment details of order booked
  • Incentive calculation made easy
  • Assign leads to the sales executives
  • Re-assign the existing leads incase of employee leaving the organization
  • Re-open closed leads for re-negotiation
  • Create quotes from EQMS to complete the sales lifecycle.
  • Measure team/employee performance
  • Export data to excel to build customized report for further MIS and forecasting
  • Backup and Restoration facility to safeguard your data
  • Upload existing data from excel file
  • # History of follow-up done and document shared with customer
  • Improve communication with prospects by sending Emails/SMS
  • Access data from anywhere across multiple branches and locations.
  • Create quote within the system to complete the deal lifecycle.

Enquiry Management Software

Advantages

User-Friendly:

The customised software is developed with immense research and analysis in finding the best solution with the given requirements to make sure the software is user-friendly. We make sure our client’s while using the software feel the ease and are quick.

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Customer Interface

  • Submit new tickets
  • Attach files
  • Obtain detailed information from customers with custom fields
  • SPAM prevention
  • Suggest related knowledgebase articles before final ticket submission
  • View existing ticket statuses
  • E-mail notifications of staff replies
  • Browse knowledgebase

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It helps you manage all the important details such as

  • Enquiry/Lead
  • Follow-ups
  • Closure
  • Assigning and re-assigning the leads to sales reps,
  • Re-open lost, cancelled leads/enquiries and much more.
  • Report And Analysis

It is a client-server application and can be accessed by multiple users within local computer network. Ideal for startups and small organizations.

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  Cyrus clients
     
  Cyrus clients



     
  Cyrus clients




     
  Cyrus clients



     
  Cyrus clients
 
 
       Kissan Biogreen It is a satisfaction to work with your team of experts who developed my software. I appreciate their reliability, effective time control and skills in the development  field. Kissan Biogreen
Mr. Alok Sharma(Director, Kissan Biogreen).
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