CYRUS policies and
procedures for handling customer information have been created with the
understanding that Internet technologies are still evolving and that Internet
business methods are continuing to evolve to meet the needs and opportunities of
the changing technologies. As a result,
CYRUS policies and procedures are subject to change.
In the course of
serving its customers, CYRUS acquires, stores and transmits customer
communications and information that customers may regard as private or
sensitive. Some of this information – such as the customer’s name, address,
telephone number, and credit card data – is provided to CYRUS by its customers
in order to establish service.
Other information – such as the customer’s account status, choice of services,
and customer logs – is created and maintained by CYRUS in the normal course of
providing a server.
Ice. CYRUS also uses
cookies, which are small pieces of information that a web site can store in a
designated file on a user’s computer for various reasons. For example, CYRUS
customer information that is required on the order form. This information is
then forwarded to an internal sales tracking database within CYRUS.
In addition, CYRUS may store customers’ electronic mail and other communications
as a necessary incident to the transmission and delivery of those
CYRUS will protect the
confidentiality of its customers’ information, account information and personal
communications to the fullest extent possible and consistent with the law and
the legitimate interests of CYRUS, its partners, its employees and other
customers of CYRUS services. To protect the loss, misuse, and alteration of
information that is collected from customers, CYRUS has appropriate physical,
electronic, and managerial procedures in place.
How is customer information used?
CYRUS may share
customer information with selected partners, for example, to provide customers
with information about products which might be of interest to the customer or to
enable the customer to take advantage of special partner programs. CYRUS may
also use customer information to provide its customers with system information
or information about new or upgraded products.
Disclosure of customer information and communications
CYRUS will not
otherwise disclose its customers’ personal and account information unless CYRUS
has reason to believe that disclosing such information is necessary to identify,
make contact with, or bring legal action against someone who may be causing harm
or interfering with the rights or property of CYRUS, CYRUS customers, or others,
or where CYRUS has a good faith belief that the law requires such disclosure.
CYRUS also will not,
except for reasons stated below, disclose to third parties the contents of any
electronic mail or other electronic communications that CYRUS stores or
transmits for its customers. The circumstances under which CYRUS will disclose
such electronic customer communications are when: it is necessary in order to
provide service to the customer; it is necessary to protect the legitimate
interests of CYRUS and its customers; it is required to cooperate with
interception orders, warrants, or other legal process that CYRUS determines in
its sole discretion to be valid and enforceable; and it is necessary to provide
to a law enforcement agency when the contents are inadvertently obtained by
CYRUS and appear to pertain to the commission of a crime.
CYRUS disclaims any
intention to censor, edit or engage in ongoing review or surveillance of
communications stored on or transmitted through its facilities by customers or
others. CYRUS will, however, review, delete or block access to communications
that may harm CYRUS, its customers or third parties. The grounds on which CYRUS
may take such action include, but are not limited to, actual or potential
violations of the CYRUS Acceptable Use Policy which is sent to all customers.